Privacy Policy

1. Introduction

Coastland Cargo Company Limited ("Coastland Cargo," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, use our cargo and logistics services, or communicate with us through WhatsApp, email, telephone, or other authorized channels.

We aim to handle personal information responsibly and in accordance with the Personal Data Protection Act, 2022, of the United Republic of Tanzania and other applicable laws.

2. Information We Collect

Depending on your interactions with us, we may collect the following information:

Personal and contact information

• Full name and business name
• Telephone and WhatsApp numbers
• Email address
• Physical or delivery address
• Customer identification and other details required for particular transactions

Cargo and shipment information

• Shipment and booking references
• Cargo descriptions, quantities, dimensions, and weights
• Origin and destination details
• Sender, recipient, and consignee information
• Shipping, customs, and clearance documents
• Delivery instructions and shipment tracking information

Financial and transaction information

• Quotations, invoices, and receipts
• Payment amounts, methods, and references
• Transaction histories and account balances
• Payment confirmations and supporting documentation

Website and communication information

• Information submitted through our website contact form
• WhatsApp messages, emails, and customer service enquiries
• Documents and attachments provided during communications
• Technical information such as IP addresses, browser details, access logs, and cookies where applicable

We aim to collect only the information reasonably necessary for the relevant business or legal purpose.

3. How We Collect Your Information

We may collect personal information when you:

• Visit or interact with our website.
• Submit a contact form or service enquiry.
• Request quotations or make cargo bookings.
• Arrange transportation, clearing, or delivery services.
• Communicate with us through WhatsApp, SMS, telephone, or email.
• Provide shipment documents or payment information.
• Use our customer portal or other authorized digital services.

We may also receive necessary information from authorized shippers, consignees, freight partners, customs agents, transport providers, and other parties involved in fulfilling your shipment.

4. How We Use Your Information

Coastland Cargo uses personal information for legitimate business purposes, including:

1. Responding to customer enquiries and service requests.
2. Preparing quotations and confirming cargo bookings.
3. Managing shipments, warehousing, customs clearance, and deliveries.
4. Providing shipment tracking and status updates.
5. Issuing invoices, receipts, delivery notes, and other transaction documents.
6. Communicating with customers about their cargo and payments.
7. Providing customer support and resolving complaints.
8. Maintaining business, accounting, and operational records.
9. Protecting our systems and preventing fraudulent activity.
10. Complying with applicable legal and regulatory obligations.

We will not use personal information for unrelated purposes without an appropriate lawful basis.

5. WhatsApp Business Communications

Coastland Cargo uses the WhatsApp Business Platform, provided by Meta, to communicate with customers regarding cargo and logistics services.

Our official WhatsApp communication system may be used to send:

• Booking confirmations
• Shipment and container updates
• Cargo arrival notifications
• Invoices and payment information
• Goods receiving notes and delivery documents
• Customer service replies
• Other relevant transaction notifications

These communications may include PDF attachments and other documents associated with your transactions.

We may process your WhatsApp telephone number, message content, message identifiers, delivery and read statuses, and relevant transaction references to provide these services.

WhatsApp communications are also subject to Meta's applicable privacy terms and policies.

Transactional notifications are distinct from promotional communications. Where consent is required for marketing messages, we will obtain it before sending them.

You may request that we stop optional WhatsApp notifications by contacting us. Necessary transaction-related communications may continue through another appropriate channel where required to fulfill our obligations.

6. Legal Basis for Processing

Depending on the circumstances, we process personal information where:

• It is necessary to provide a service or perform an agreement with you.
• We must comply with a legal or regulatory obligation.
• You have provided consent where required.
• Processing is otherwise authorized under applicable law.

Where processing depends on consent, you may withdraw that consent, subject to applicable legal requirements and limitations.

7. Sharing and Disclosure of Information

We may share relevant personal information, where lawful and necessary, with:

• Shipping lines, airlines, freight forwarders, and transport operators.
• Warehouse operators and customs clearance partners.
• Customs authorities, port authorities, and relevant government agencies.
• Payment service providers and financial institutions.
• Authorized technology providers supporting our website, business systems, messaging services, and infrastructure.
• Professional advisers, auditors, and other parties where legally required.

We limit information sharing to what is reasonably necessary for the specified purpose and seek appropriate confidentiality and security safeguards.

Coastland Cargo does not sell customers' personal information.

8. International Data Transfers

Our cargo services include international shipping operations, including shipments between China and Tanzania.

Certain customer or shipment information may need to be shared with authorized overseas shipping partners, agents, or service providers for the purpose of fulfilling cargo and logistics services.

Our communication and technology providers may also process information using infrastructure located outside Tanzania.

Where personal information is transferred internationally, we will take appropriate steps to comply with applicable Tanzanian data protection requirements, including any necessary safeguards, authorizations, or permits.

9. Data Storage and Security

We take reasonable technical, administrative, and organizational measures intended to protect personal information against unauthorized access, alteration, loss, misuse, or disclosure.

These measures may include access controls, authentication, secure communications, restricted administrative permissions, monitoring, and appropriate security practices.

Although we strive to protect customer information, no electronic storage or internet transmission method can guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with applicable legal or regulatory requirements, maintain required transaction records, or resolve disputes.

Different categories of information may have different retention periods.

When personal information is no longer required, we will take appropriate steps to securely delete, anonymize, or otherwise dispose of it, subject to applicable legal obligations.

11. Cookies and Website Information

Our website may use cookies, technical logs, or similar technologies where required for website functionality, performance, or security.

If optional analytics or other non-essential tracking technologies are used, we will provide appropriate information and obtain consent where legally required.

You may also manage cookies through your browser settings. Disabling certain cookies may affect some website features.

12. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Be informed about how your personal information is processed.
• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion or destruction of information where legally applicable.
• Request restriction of certain processing activities.
• Object to certain uses of your information.
• Request data portability where applicable.
• Withdraw consent where processing depends on consent.
• Raise concerns regarding applicable automated decision-making.
• Submit complaints to Coastland Cargo or the Personal Data Protection Commission of Tanzania.
• Seek other remedies available under applicable law.

Certain requests may be subject to lawful limitations, including obligations to retain customs, accounting, financial, or other business records.

13. Requests for Data Access or Deletion

If you wish to access, correct, or request deletion of your personal information, please contact us:

Email: info@coastlandcargo.com

Subject: Personal Data Request

Please provide sufficient information for us to identify your records and understand your request.

We may request reasonable identity verification before disclosing, correcting, or deleting personal information.

We will review and respond to requests in accordance with applicable legal requirements.

14. Third-Party Websites and Services

Our website and communications may contain links to external websites or services, including WhatsApp and other authorized service platforms.

These services may operate under their own privacy policies.

Coastland Cargo is not responsible for the privacy practices of independent third-party websites. We encourage users to review the relevant policies before providing personal information.

15. Children's Privacy

Our services are primarily intended for businesses and individuals arranging legitimate cargo and logistics transactions.

We do not intentionally solicit personal information directly from children for unrelated purposes.

Where information concerning a minor is required for a lawful transaction, we will handle it in accordance with applicable legal requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations, or applicable laws.

Any revised policy will be published on our website with an updated effective date.

Where legally required, we will provide additional notice or seek consent for material changes.

17. Contact Information

For privacy enquiries, complaints, requests, or questions about this policy, please contact:

Coastland Cargo Company Limited

Address: Third Floor C2, Plot No. 11, Block 63, Corner of Msimbazi/Livingstone Streets, Kariakoo, Dar es Salaam, Tanzania.

Email: info@coastlandcargo.com

Telephone: +255 622 929 793 / +255 766 320 386

Website: https://www.coastlandcargo.com

If your concern is not satisfactorily resolved, you may also contact the Personal Data Protection Commission of Tanzania through its official channels.

© 2026 Coastland Cargo Company Limited. All rights reserved.